I have been using their services for the past 15 years or so. This is a review of customer service, for unprofessional and discourteous communication with the client. It is also a message to the company’s management – addressing clients in an inappropriately familiar tone does not make the interaction friendlier; it creates a false sense of closeness and shows a lack of respect. Even after I explicitly pointed out that this manner of address was unwelcome, they persisted in the same tone, which only reinforced the impression of disrespect.
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net, the largest Croatian cable operator that offers fixed telephony, broadband Internet access and television services such as cable television and satellite television.