Leaving this review in the hope that A2's media team might pick up and sort out the dreadful state my flat is currently in. I am classified as a vulnerable client under the new Awaab's Law. A2 have been out to my property 5 times recently since Xmas, surveyors have written reports making recommendations and not a single person has come back to me to follow up. I call, I speak, I take part in so many of your tenant participation events in an effort to make a difference the proper way, could they follow through with their part?Last year I had to advise one of my own clients who was so thrilled at the thought of having found her dream flat, on discovering it was an A2 Dominion property, to please go away and read reviews of A2 before she signed anything. I feel as if my life savings are in a flat with cladding issues put further and further back meaning that I cannot sell.Your surveyor suggested that following the discovery of an historic slow leak, which has me in a flat with half of the kitchen floor up, still with flies breeding somewhere, that probably the bottom half of my kitchen needs to be pulled out to check to see if there is a collection of water beneath my subfloor. He was going away to suggest that, as a shared owner with a progressive disability, I had little course to be able o rectify this. Instead of doing it through the buildings insurance he said I might be able to make a case for A2 to do this and me to repay them gradually.And then just went.I call to chase, call to chase, and eventually get just a text, saying 'WO0248259 HAS BEEN CANCELLED. ALL REPAIRS INTERIOR WOULD BE YOUR OWN RESPONSIBILITY. THANK YOU', yes shouted in capitals, just like that.What a way is this to conduct business?A2, please accept this in the vein in which it is intended, as somebody who works in housing myself I would never correspond with one of my residents in this way. We are human beings here and you do have a duty of responsibility.#03044843/01
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