I visited your branch today for a 12:00 appointment to have my two front tyres changed. While the customer service at reception was polite, I was disappointed with how the appointment went.I waited for nearly 2 hours, which was much longer than I expected when booking a lunchtime slot. In addition, I wasn’t informed when my car was ready and only found out after approaching the counter myself, at which point I was given an apology.No complaints with the work carried out and I get it's tough when busy, however communication about the delay and not realising once the car had been finished seems pretty basic things to get wrong. I wanted to share this feedback as the experience fell short of the efficiency I had anticipated when booking an appointment.Update - amending to 2 stars. Received a phone call the following day saying I had been charged the wrong amount and paid too little. Caller was apologetic and I paid the amount. If it's owed then it's owed, however bit of a shambles all round this visit!
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At A2 Tyre Supplies Ltd, we offer a wide range of services, covering Tyres, MOTs, Exhausts, Mechanical works and Air-Con Recharging. We have in stock a variety of tyres to suit all vehicles and budgets, and at our Detling branch cover commercial vehicles as well.
A2 Tyre Supplies Ltd also offer a mobile fitting service to get you and your vehicle moving again. See more
