We took an American Airlines flight and had our carry-ons with us when we boarded. The flight attendant took them from us while INSIDE the craft. He did not give us a receipt, he said we know where you are sitting, that is enough. At the end of our flight, our bags were missing and it took 4 days to get them back - and much stress - and they were scratched, filthy and looked like they were taken out of the garbage. No one wants to talk to you at American Airlines. I kept trying until I got to someone. Central baggage claim specialists, Jody Hopper and Asha Bobb told me it was normal wear and tear. That is an outrage and I am embarrassed to use the luggages anymore, they are that bad. VERY disappointed in the decision and very poor resolution to an issue THEY created.
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