Believe the reviews and avoid flying with this airline. It’s a complete mess-rude staff, poor operations, and zero customer support. Flights get canceled and you’re left to figure everything out on your own, paying out of pocket for food, hotels, and transportation.
I was scheduled to fly from ORD to Boston on the 25th. The first cancellation due to weather was understandable. However, I was rebooked on a late evening flight the next day, which was also canceled. When I went to customer service, I waited nearly two hours in line, only to be met by an extremely rude and unhelpful employee who barely acknowledged passengers.
There were only three employees trying to handle over 200 passengers, and while they clearly looked exhausted, that’s not an excuse for the lack of communication or basic courtesy. This level of chaos could have been avoided with better preparation and crisis management-especially since other airlines were operating just fine.
Worst airline experience I’ve had. Never flying with them again.
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