American Airlines – Saint Kitts (AA3084, Feb 27, 2026)
Paid over $100 for seat assignments so my wife and I could sit together on an international flight. We were not seated together.
When we politely asked gate agents (T. Caines and Ms. Boward) if anything could be done, we were dismissed with “the flight is full.” No effort. No system check. No attempt to assist. When I asked if they could identify passengers who might switch, I was told that information was “classified” and essentially told to walk the plane myself and ask strangers.
The issue wasn’t a full flight — it was attitude and indifference.
Add in a delay for “operational issues,” over $140 in baggage fees, and inconsistent policy enforcement regarding checked electronics.
Customer Relations responded with a $50 future flight credit. That tells you everything you need to know about how they value accountability.
If you pay extra for seats on American Airlines, understand that it does not guarantee service — and if something goes wrong, don’t expect meaningful resolution.
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