In my view, the customer service here has deteriorated considerably. I received a letter notifying me that my insurance autopayment was declined. Despite providing the service with two phone numbers and an email, they opted for a traditional letter instead of a more modern method. This message, which was already several days old, warned that my insurance would be void without payment, leaving me to conclude that there was little urgency on their part. I reached out to another company and secured new insurance, which was cheaper due to my good driving history. After topping up my autopayments account, the service still charged me, even after I had been informed that my policy would be canceled. The lack of communication and effort to reach out has been disheartening. They’ve lost my vehicle insurance contract, and I won't be considering them for my contents insurance renewal either. I cannot recommend this service in good faith at this time.
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