The claims process has been overly stressful and prolonged, with poor customer support. I struggled to speak with anyone who could make decisions or had real expertise, as I kept getting the same scripted responses during my calls. My vehicle was damaged 350km from home and was not drivable. The service left it in a small town for over two weeks, and I ended up arranging towing myself, only to receive a call later informing me that towing was arranged—something I had already done! It seems they lack the expertise or ability to organize anything. Expect to do all the work if you want your claim to progress. I’ve had two claims with this service in the last three years, and both have been laborious with inadequate customer service. I felt like I was treated poorly throughout the process. The previous claim involved a payout for parts that were unavailable, and I had to fight them repeatedly. I ended up without my vehicle for three months, which was quite inconvenient. This time, I quickly purchased a new car and did not wait for them to sort things out. It appears this service lacks basic customer care, and multiple mechanics have refused to work with them, preferring to work with me instead. I have nothing positive to say about this service.
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