I had to make a claim after my car was hit in a parking lot. With no witnesses, I had to pay an excess upfront. I sent in photos and a map of the incident and was instructed to take my car to a panel beater for a quote. A few days later, I learned that my car was deemed a total loss, and they quickly arranged a tow truck to pick it up for disposal. The payment of the agreed value, minus the excess, was processed within 24 hours. Overall, I found the process straightforward and stress-free, especially after reading some negative reviews that made me anxious about potential complications.
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