In my view, the customer service at this place has significantly deteriorated. I received a notification in the mail stating that my insurance autopayment had declined. Despite providing two phone numbers and an email to the company, they opted for a traditional letter instead of a modern communication method. This notice, which was already several days old, warned me that my insurance would be void without payment, and by the time I received it, my insurance was just a couple of days away from being canceled. It seems that either someone or their system was not in a rush to protect my coverage. I reached out to another provider and obtained new insurance, given my years of driving experience and minimal claims history, and it was more affordable as well. Thinking the matter was resolved, I replenished my autopayments account. However, the company still processed a payment despite informing me that my policy would be canceled by that point. The communication has been abysmal, and there has been a clear lack of effort to reach out. Not only have they lost my vehicle insurance contract, but I will also not consider them for my contents insurance renewal in the future. I cannot recommend this company in good faith at this time.
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