I’ve shopped with Aaliya Collections on several occasions and had no major issues. However, my recent experience with the Sana abaya left me very disappointed. The product image on their website is extremely unclear, I genuinely thought the abaya featured sequins, only to find it was embroidered when it arrived. I even asked a friend for her opinion before ordering, and she agreed the image was misleading.I decided to go ahead with the order anyway because their returns policy clearly stated that returns are accepted on unworn, non-sale items with tags. When the abaya arrived, it was in plastic wrap and had no tags at all. I emailed them less than 24 hours after receiving it, explaining I wasn’t happy with the item and wanted to return it. I also clearly mentioned at that point that it arrived without tags.While they did eventually agree to process the refund, the customer service I received was very poor. Instead of acknowledging a possible oversight, I was subtly accused of removing the tags myself. I felt this was unnecessary and dismissive. I wasn’t being rude or aggressive in my emails, just honest. Mistakes happen — but suggesting it’s impossible they sent an item without tags, and that I must have done something wrong, felt like gaslighting.I expect better from any business, especially one that relies heavily on customer trust and online sales. A sincere apology and accountability would have gone a long way. Instead, I left the experience feeling like I was being blamed for something that wasn’t my fault. I hope they review how they speak to loyal customers in the future and consider better quality control and internal tracking to prevent this kind of thing.
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