Very disappointed with the refund customer care.I received an abaya which was clearly damaged upon arrival, pictures were sent and a returns label was received which meant I could send it back.Having now sent it back with proof of postage and I can see it was delivered to them on the 14th of November over two weeks ago. When I have gone back to enquire about the refund and confirmation of the abaya being returned they have gone to radio silence.No one answers the phone number or responds to emails. When I have received a response a few days ago they were claiming they had not received the abaya, after attaching the tracking number and my evidence of postage.Now left out of pocket of £54.99Update: the refund has now been issued on the 3rd of December after posting this review. I should not be chasing a refund and having to message across multiple platforms (text, call, email, Instagram, review) in order to get a quick response. I still would not be shopping here again due to the lack of customer care.
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