Ordered clothes for myself and my family. I informed the salesperson of the dates of the event and was promised to have the order delivered before then. As the dates for delivery grew close, I called the salesperson to ensure everything was on time and was told ‘not to worry ma’am’. The event was out of country and we didn’t receive any items as promised and we had to leave without getting anything. The shipment arrived in our absence and once back home from the even I called and spoke to numerous people and they kept apologizing and saying they know they made an error and caused me an inconvenience but they wouldn’t discuss a resolution. After almost two weeks of consistent calling, I finally spoke to Bhavana in management and she finally agreed to me returning the items. She told me she would send me the details of the return via WhatsApp the next day but I didnt receive any messages. I called and my calls were avoided. After multiple calls, I received a message on WhatsApp stating that the details of the return were being worked out and I would be informed soon. I received a long message from “Aashni Team” stating that they understood my situation and valued me as customer and wanted me not to cancel the return. I messaged them back to say they were now going against the agreement Bhavana made to date I haven’t heard back from them. I have called and have been told Bhavana will call me in half an hour and I never get any call back. I get excuses and avoidance. I am frustrated and regret ever dealing with this company.
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Welcome to Aashni + Co a one stop destination for designer lehengas, anarkalis,kurtis,saris,jewellery,ear rings,necklaces,bracelets,manage tikkas,bags and juttis.
