Shipping information was received and indicated that both items had shipped on the same service and tracking number. When one piece was received, yet both said delivered, I inquired via email and website chat to learn that both items had not shipped. The second item was shipping separately on a different carrier. Their system only allows for one tracking number per order to be entered, which provides false information to the customer. While I received a response from the company that my second piece was being prepared for shipment, that information was incorrect. The piece had shipped the previous day. How is it that the company can know the shipments are made separately, but not know when the shipment is made? There also is no phone number at which to contact the company; all communication must be completed through email or website chat, which isn't live and is completed through email as well.
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We supplies a large variety of selections on shelter products such as pop up canopies, gazebos, party tents, parasols, marquees and related products such as canopy walls, tops, and stakes, etc., which are with the best quality and the lowest price. For we have our own factory (spans 23,000 square meters), which enable us to cut all the middle chains and control the quality of each product rigorously. We source our products straight from our own facility, which ensures our prices are the best. We are so certain you won’t find cheaper that we offer the Best Price Guarantee. What's more, custom products (such as custom canopies, marquees, table covers, parasols, and flags) are also provided with advanced printing technology. We always take customer experience as the top concern, all of our products come with a worry-free warranty, and our friendly customer service professionals are always standing by to help. On top of exceptional designs, products, and services, ABCCANOPY also offers free delivery on se-lected orders. It is your time to save money on shipping while getting promotional and branding.See more
