ABC Fitness Solutions operates with a baffling lack of basic customer service. They have a terrible engagement and retention strategy and their communication is not only ineffective but adds no value to the business. They will erode customer trust. For a company that provides services to gyms, you’d think they’d understand the importance of clear and timely engagement. Instead, they leave customers in the dark and only chime in when it no longer matters. If this is how they handle simple notifications, I can only imagine how poorly they handle actual problems.
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