THIS IS A DOOZY! THE SAGA CONTINUES...UPDATE TO MY FIRST REVIEW OF A BETTER TRIPP MOVING & STORAGETHEY REFUSE TO TAKE RESPONSIBILTY FOR THEIR BLATANT NEGLECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Everyone has read my first review of A Better Tripp Moving & Storage. They responded again with LIES so I want to answer this. I have nothing to gain by reviewing them now other than I hope no one else gets screwed by these monsters. My responses are in BOLD. FYI, I have ALL my documentation and receipts to disprove what they are saying.-------------------------------------------------------------We take all feedback seriously, but we must firmly correct the false and defamatory claims made in this review. THIS IS A LIE. WHAT IS DEFAMATORY IS THAT YOU ARE SAYING (A CUSTOMER THAT PAID YOU OVER $20K FOR A MOVE) IS I LIED ABOUT A MASSIVE AMOUNT OF DAMAGE YOUR MOVERS CAUSED.-------------------------------------------------------------First and foremost, we have signed documentation from your husband clearly declining the additional insurance coverage. This was not a misunderstanding—this form is part of our standard procedure and is signed before any move begins. Your suggestion that we refused to provide coverage is untrue. THIS WAS NOT A MISUNDERSTANDING. WE HAD YOUR COMPANY TO OUR HOUSE TO MAKE SURE THEY COULD HANDLE OUR COLLECTIBLES AND VALUABLES IN ADVANCE. YOU PROMISED YOUR A-TEAM, INSTEAD WE WERE SENT A CONTRACTED MOVER WHO HAD THE NERVE TO BRING A WIFE OF ONE OF THE MOVERS WHO WAS NOT QUALIFIED TO PACK OUR VALUABLES. WE ASKED MULTIPLE TIMES HOW TO GET THE EXTRA INSURANCE AND HE NEVER MENTIONED THAT IT WAS EMBEDDED IN THE PAPER WORK. I ASKED. THIS IS CALL F-R-A-U-D. WE ALSO HAVE THE TEXT MESSAGE ASKING YOUR ACCOUNT MANAGER TO ADD THE EXTRA INSURANCE TO THE MOVE BEFORE THE MOVE HAPPENED. WHY DID YOU LIE AND SAY YOU WOULD SETTLE WITH US AND TO CALL YOUR THIRD PARTY INSURANCE? WAS IT TO TRICK US? EITHER WAY WE HAVE ALL THE PROOF REGARDING OUR REQUEST TO GET THE EXTRA INSURANCE AND YOU SHOULD HAVE WANTED US TO GIVEN THE EXENT OF OUR VALUABLE ITEMS YOU SAW PRE-MOVE.-------------------------------------------------------------Additionally, we have documented proof that at least one of the items you reported as damaged—your couch—was previously involved in a separate flood-related insurance claim. Yet you attempted to claim it again. This is a serious issue, and we have records to support our position. False or duplicate claims are not only inappropriate but undermine the credibility of the claims process for everyone. THIS IS ALSO A LIE. I ADMITTED THIS MYSELF. HOWEVER, IT WAS MILDLY DAMAGED AND I WAS GOING TO STILL USE IT. MY INSURANCE DID NOT REQUIRE ME TO DISPOSE OF IT. I REALIZED WHEN WE FIRST MADE THE CLAIM THAT IT WAS IN THERE AND I HAVE THE EMAIL WHERE I REMOVED IT OUT SO YOU ARE A LIAR. I NEVER INTENTIONALLY CLAIMED THAT. I DID THE RIGHT THING AND REMOVED IT FROM THE CLAIM. IT STILL COST ME $5,000 TO RECOVER THE COUCH TO USE IT. I HAVE THE INSURANCE CLAIM STATING THAT IT WAS UNDERNEATH WHERE THE DAMAGE WAS NOT ON THE TOP. IT WAS THE LEATHER - FROM NOT USING BLANKETS AND ONLY PLASTIC WRAP - THAT WAS SEVERELY DAMAGED. I HAVE PHOTOS AND THE RECEIPT TO SHOW THIS. WHAT IS YOUR EXPLANATIONON ALL THE OTHER ITEMS? NONE OF THESE WERE CLAIMED ON MY FLOOD INSURANCE CLAIM AND NONE WERE PREVIOUSLY DAMAGED. YOU HAVE NO PROOF OF THIS. I HAVE BEFORE AND AFTER PICTURES OF EVERY ITEM. THE SAD PART IS THAT I LOST SO MANY THINGS IN MY FLOOD AND THESE BOZOS HAVE THE NERVE TO RE-VICTIMIZE ME. OF COURSE ITEMS WERE DAMAGED IN THE MOVE, WHY WOULD I EVER TAKE THE TIME TO WRITE A REVIEW LIKE THIS OTHERWISE? IF ANYONE HAS MADE A FALSE CLAIM, IT IS YOU WHO CLEARLY SAYS YOU USE YOUR OWN MOVERS ON THE WEBSITE AND WANTED TO RIP US OFF FOR $$$ MOVE BY USING SUBSTANDARD HELP.-------------------------------------------------------------Our company has operated with professionalism and integrity for over three decades, and we will continue to uphold those standards. YEAH SURE, I HAVE SEEN THE OTHER BAD REVIEWS. I AM NOT THE ONLY ONE TO COMPLAIN. YOU HAD NO MATERIALS TO PACK FRAGILE ITEMS - OTHER THAN PAPER. YOUR MOVERS ALLOWED A WIFE OF A MOVER TO PACK OUR VALUABLES - EVEN AFTER PRE-SHOWING YOU THE ITEMS. WE INVITED YOU TO COME AND SEE OUR DAMAGED ITEMS AND YOU REFUSED TO. ALSO, YOUR CONTRACT MOVER DID NOT TURN OVER THE PHOTOS OF THE DAMAGED ITEMS - THAT IS UNETHICAL. YOU THOUGHT YOU WOULD TAKE NO RESPONSIBILITY AND RUN OUT THE CLOCK FULLY KNOWING THE STATUTES OF LIMITATIONS. WHY WOULD YOU HAVE US CALL A FAKE PERSON THAT WAS SUPPOSEDLY YOUR THIRD-PARTY INSURANCE REP TO HELP US? YOU KNEW FULL WELL THAT YOU WERENT GOING TO MAKE THIS RIGHT!DISGUSTED!!!!!!!!!!!!!!!!!!!!!!!
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David Tripp launched this multifaceted moving company in 1996, building the firm on his personal touch approach. Each customer has their own personalized moving consultant who over sees the move from start to finish. Our goal for the last 27 years has been to cater to our customers needs and exceed their high standard of expectations. Tripp says With a largely referral-based clientele. Tripp takes pride in his company's outstanding reputation and broad scope of services. We are Houston Premier full- service moving company providing local and long distance moving. We cater to residential clients, builders, estate dealers and fine art and antique dealers. We have moved athletes, celebrities, business leaders, college faculty and thousands of families. Our employees are professionally trained, considerate, knowledgeable, and reliable. A Better Tripp Moving & Storage offers services ranging from moving one piece of furniture to a full household both locally and nationwide.
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