WARNING : This is a long review but it is what my partner and I went through.f I could give this company zero I would. I had the most terrible time with these bunch of cowboys at Bristol Airport where they have taken over from OCS for travel Assistance. Instead of the professional service I got last year, I had the most terrifying journey to and from the plane.Outbound:To begin with, there was a complete lack of communication about how we were going to be transferred to the aircraft.This led to confusion for my disabled wife Mandy; I am her carer.We were advised on a previous flight to book rear seats on a plane for assistance and at that time we loaded into the rear doors by the Ambilift.This time, we were loaded in the front doors. I explained we were at the back and had been advised to book rear seats. The assistance crew member told me not to listen to what the tour operator said as they did not know what they were talking about. I objected to this and said that when booking, I did what I was advised.I found this crew member's attitude to be argumentative, rude and aggressive. His name was Anthony Soper. He would not listen to anything I had to say and my wife found him quite frightening.During the transfer we also heard one of the crew use the word "c". This was whilst we were waiting for the tail lift to lower. We clearly heard the phrase, " and this "c did this". There was also a lot of kicking and thumping of the equipment and we think they were referring to this. We do not know exactly who said this. There was also a young (4-5 years old) child with learning disabilities and their parent (mum) next to us. We had spoken to the mum prior to loading and she was extremely anxious, due to this being her first flight. The behaviour of the crew was upsetting to her.When we embarked on the plane, we explained our experience to the Jet2 cabin crew and they were clear in their awareness of the poor quality of the assistance service at Bristol Airport, saying how the previous company OCS were so much better.Inbound:We had low expectations of our inbound experience, and those expectations were confirmed.My wife was extremely anxious on our arrival and to explain some context, our return flight was delayed by 7 hours due to storm Darragh. We had been waiting in FuerteVentura Airport since 12.30pm and arrived at Bristol at 1.15am.When we were collected by the crew, it was clear they were understaffed. We had the unpleasant experience of John, who was very loud and brusque in everything he said, to the point of shouting at everyone they were assisting. When we departed the aircraft, I asked about what was happening with our wheelchair. He said, "just get on board" and did not explain what was going to happen.We realised, with no help from John, that the Ambilift was going to lower and collect the wheelchairs. The crew loaded 4 wheelchairs and made no attempts to secure them. On the long journey from the aircraft to the terminal, one of the wheelchairs fell over and narrowly missed two of us sat in our seats. John made no effort to deal with this during the journey and in fact, was not even aware despite the loud crashing that is made.When we arrived at the terminal, John asked whose was whose wheelchairs. I got up and point out my wife's wheelchair and was told loudly to sit back down, as walkers were dealt with first. John also said he had no time for this at this time of the morning.When we eventually got out of the vehicle, John made no attempts to check safety on the taillift and I felt the back of the vehicle scraping the back of my ankle as it went down.Thankfully our experience with John was over, and we were guided back to the terminal by a more pleasant young lady. Again, when speaking to the Jet2 staff at baggage collection, they were very aware of the poor quality of the assistance crews.We need to state that we felt our safety on this experience was seriously compromised in this situation. I also need to state that I felt that John took a dislike to me from our exit from the aircraft. John's behaviour was thoroughly unpleasant and he should not be assisting vulnerable people. We both agreed on reflection that John may have been exhibiting hateful behaviour to myself and my wife because of who we are. He was also unpleasant to other people on the vehicle.
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