I placed an order with About You (Order AYHR-637-359864388) which was officially marked as delivered, but I never received the package. I was home the entire day with my newborn and no courier contacted me, rang the doorbell, or left the package with a neighbor.The delivery confirmation shows a signature that is not mine. I contacted the courier, who confirmed that the sender (About You) is responsible for investigating delivery issues and that I cannot access the proof myself.Despite multiple emails, providing all necessary details and consulting with my lawyer, customer service (agent Amina) is not assisting me, instead instructing me to contact the postal service, which are not helping me.This experience has been extremely frustrating and inconvenient. I lost about 200 euros and time. I cannot recommend relying on About You for reliable delivery or customer service in case of issues.
Claim your business profile now and gain access to all features and respond to customer reviews.
ABOUT YOU je tvoja omiljena online destinacija za modu! Otkrij više od 1500 vrhunskih modnih marki na jednom mjestu. Uživaj u besplatnoj dostavi* i povratu.
