absolutemusic.co.uk

Lack of Care

I hate to write such a negative review as I’ve been a customer for years. However, over the last few years the company has drastically declined in quality. I’ve recently purchased 3 guitars from the store one of which priced above a thousand. It’s sad to say that my Gretch after a week, all the knobs have fallen off, the scratch plate disintegrated during a performance and recently the pots have come loose and are falling out. Okay fine easy fix, let’s talk about the acoustic. 1 month in the input jack came loose because it wasn’t checked properly. Had it tightened but now a few months in all the electrics are now failing. Saved the best for last. I spend over £1000 pounds on a fender telecaster that had, poor intonation, action was all over the place (fret buzzing some notes unplayable), neck bowed and worst of all not even straight. After 2 hours of adjusting and changing grotty strings, the neck as it turns wasn’t even in line. The e string wasn’t even over the fretboard in higher frets. It gets better, 1 month into owning I have now started developing electrical problems with the pickup switch. Some might say maybe I’m heavy handed. I own multiple guitars and have owned Gibson’s and cheaper guitars for years and never had such problems. The company doesn’t even check over the stock, sells used instruments as new for a much higher price than other companies. But most importantly a new guitar should be checked over and properly set up, especially when paying £1000. Don’t buy from a music shop that doesn’t care about their instruments. Go to guitar Mania or my favourite Andertons. They actually know what they’re doing.

Date of experience: Jul 17, 2025