Extremely disappointed with the quality finish of the plantation shutters I received after 16 weeks.While the installation team were excellent. Multiple slats across 20 shutters are littered with bubbles and imperfections — clear signs of poor manufacturing. When I contacted the company, they hid behind a clause buried in the fine print stating defects must be visible on a photo from 3 meters away (nearly 10 feet!) to qualify for replacement. Basically, unless the flaws are glaring from across the room, they won’t take responsibility - begs to question, if they believed in their product quality, why would they introduce this ridiculous clause to hide behind?Completely unacceptable for a product that’s supposed to be high-end. Avoid if you care about quality or fair treatment.Beware
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The UK's favourite 100% Hardwood Plantation Shutter Company
