If no stars was possible, that's what they've earned themselves. My story parallels countless other stories on reddit. On July 23, 2025, I paid Acadium $1500 for a service to source a qualified candidate with verifiable web design skills. The core commitment was to provide an intern capable of assisting with a time-sensitive project, specifically with tasks such as graphics, formatting, and storefront design.The nature of this dispute is a complete failure to deliver on the promised service and a deceptive business practice regarding their refund policy.Key Issues:Failure to Provide a Viable Candidate: Over the past 20 days, not a single candidate provided by Acadium has proven viable. Candidates have repeatedly exhibited a fundamental lack of professionalism by either canceling meetings at the last minute or failing to show up for scheduled interviews. This has prevented me from hiring anyone and has completely stalled my project.Deceptive Refund Policy: Acadium’s policy states that a refund is only possible if a client requests one before being introduced to a candidate. Since an introduction is the very first action taken after payment, this policy effectively eliminates the possibility of a refund, regardless of the quality of the candidates or the failure to deliver the service. This practice is unethical and predatory.Lack of Resolution: Despite multiple attempts to resolve this issue via email, including an escalation to an internal manager (Amanda), my concerns have been ignored. There has been no progress in nearly a month, and the company has refused to process a refund, citing their flawed policy.I have not received any of the services I paid for. I am requesting the Better Business Bureau’s assistance in securing a full refund of $1500 from Acadium for their failure to deliver on their contractual obligations and their use of a deceptive business policy.
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