I signed up for Acadium and was charged $997 on February 14, 2026 on my American Express card. At no point during the signup process was it made clear that this was a recurring charge. For a charge of this size, that is not a small omission — it is a dealbreaker. I never would have agreed.
When I tried to get my money back, I hit a wall. No phone support. Email responses that go nowhere. A refund policy designed to make sure you never qualify.
I am not alone. Scroll through the reviews here and you will see the same story repeated: undisclosed recurring billing, impossible cancellations, denied refunds. Multiple customers — including me — have had to go directly to their credit card companies to get their money back.
I have filed a dispute with American Express and a complaint with the Better Business Bureau.
If you are thinking about signing up: the service may sound appealing. But understand exactly what you are agreeing to before you hand over your credit card. And know that if anything goes wrong, you will be on your own.
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