I had a free consultation call with Anthony. I could not hear him on the line due to a fan in the office, so I asked him to repeat what he was saying, but he seemed a bit agitated. I then contacted the clinic at Fullham, the receptionist's tone of voice was not welcoming either, so I asked her to remove my contact details from her database to which her tone changed to a more polite and understanding way. They might have had a bad day or a long day. However, the way you interact with a patient is very important, especially where the patient is going to spend a lot of money. You will need to improve in the customer services. Help the patient to feel at ease and welcome, a surgery is always nerve wracking..
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Established in 2001, AccuVision is one of UK’s leading eye care clinics specialising in Laser eye surgery.
Over the past 15 years, AccuVision has successfully performed over 40,000 treatments using pioneering diagnostic and surgical techniques. With unique AccuWave™ technology and years of experience, we are well equipped to treat prescriptions ranging from low to extreme as well as other eye conditions including Keratoconus, Cataracts, Presbyopia and Amblyopia.
Our patients describe our service as “outstanding", “personalised", “caring" and “professional”. It is testament to our expertise that the business is built largely on patient recommendations to family and friends.
AccuVision is the clinic of choice for anyone seeking the highest standards of eye care and best outcomes for their vision.
AccuVision has clinics in London, Leeds, Birmingham and Bristol.See more
