I had a very disappointing experience with this casino. After playing normally for some time, my account was suddenly banned because my brother logged in from the same IP address. I understand that casinos have security measures, but in this case there was no intention to break any rules — we are simply two different people living in the same household.I tried contacting customer support to explain the situation and verify our identities, but I didn’t receive a satisfactory solution. I would have expected a fairer review of the case before taking such a strict action.I hope they improve their customer service and review procedures, because this experience has been frustrating and lacking transparency.
Claim your business profile now and gain access to all features and respond to customer reviews.
