Extremely disappointing experience with ACKO Health Insurance, even before the policy could begin.I applied for a family mediclaim policy covering 9 members after multiple assurances from their sales executive. However, immediately after payment, the service quality collapsed.Medical tests were required for 4 members. Despite repeatedly requesting home sample collection, the app kept showing lab visit. Appointments were rescheduled multiple times over 10–12 days, yet the same mistake kept happening. One appointment was even scheduled on a Sunday when the lab was closed, causing complete wastage of time and effort.I took leave from work several times, waited the whole day, and later found the appointment incorrectly marked again. Customer care only apologized every time, calling it a “system mistake”—but the same mistake happened four times, which is unacceptable.Post-payment behavior was even worse. Before payment, the sales executive was constantly in touch. After payment, I was clearly told that she had no further responsibility, and no one followed up properly. This lack of transparency is misleading and unethical.Such poor coordination and negligence at the onboarding stage raises serious concerns about claim support during emergencies.I have now cancelled the policy and requested a refund. I would strongly advise others to think twice before choosing ACKO if they value reliability and service quality.
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Acko General Insurance, an independent general insurer whose entire operations are through the digital platform, has raised $30 million in a seed round, making it one of the largest seed rounds for a start-up in India.
