I am extremely disappointed with my recent car claim experience with Acko General Insurance.My car crashed into a road divider on 03 December 2025 and I immediately raised a claim through the Acko mobile app. The Acko team came to the accident spot, picked up my car, and dropped it at their network garage, but after that there was no clear communication or responsibility from their side. Even when I called customer care on 06 December 2025 to ask for an update, the team did not even know where my car was and asked me when they had picked it up, which completely shocked me and made me worry about the safety of my vehicle.For more than a week, there was almost no progress on the repair. I had to make multiple follow-up calls just to get a quotation of over ₹30,000, and even that estimate did not match the actual parts on my car. No one proactively called me or gave me correct status updates. Every time, I had to chase them.I received a notification that my claim process would be completed by 13 December 2025, but suddenly the date changed to 21 December 2025 without any proper explanation. On 22 December 2025, when I visited the Acko garage, my car was still not ready. After I emailed the concerned person (Bhumik Solanki) and asked for either a clear status or permission to get the car repaired at a third‑party garage, I was only told that “some parts have an issue” and to wait more time so they could fix it and drop the car at my location.What is most frustrating is not just the delay, but the total lack of ownership and coordination between Acko’s departments and their garage. There is no single person taking responsibility, no proactive communication, and no respect for the customer’s time or concern for the customer’s vehicle. The process is supposed to be simple and hassle‑free, but in reality, they only seem to work when the customer keeps calling again and again.I expected much better service and transparency from Acko. Because of this experience, I have lost trust in their promises and will seriously reconsider renewing my policy or recommending Acko to anyone in the future.
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Acko General Insurance, an independent general insurer whose entire operations are through the digital platform, has raised $30 million in a seed round, making it one of the largest seed rounds for a start-up in India.
