I have submitted all requested documentation multiple times, yet the claim remains unresolved. It has been One Month since the issue, and due to your company's inaction, I am still deprived of my vehicle, which was purchased for essential daily use, not to remain in limbo. This prolonged situation is causing me significant mental stress.I object to the ongoing and unacceptable harassment. I'm being harassed daily with unnecessary calls. I've been asked the same thing repeatedly by different people, whether over phone calls or face-to-face but no one is providing a solution.In fact, On October 31st, one of your employees subjected me to an unwarranted two-hour interrogation, demanding a lengthy written statement. This treatment was akin to that of a criminal, not a valued policyholder, and constitutes psychological harassment.During this investigation, the same employee checked my personal phones, extracted my call bill details, and transmitted them to a personal WhatsApp account, constituting a serious violation of my privacy. and he took a photocopy of all required documents. This same person checked both my phones, extracted the call bill details from one, sent it to his WhatsApp, and asked for the other number, "Sir, if it's downloaded tomorrow, please send it to me." The next day, I called him all day to ask how the download would be, but he didn't answer. Then the next day, on November 2nd, I checked it myself, downloaded it, and sent it to his WhatsApp account as attached in the screenshot.And the amazing thing is, I got a phone call from you, and I was informed that essential documents, specifically the call bill details and photos of the damage, were missing. This is demonstrably false. Even though your mail trail contains 60-70 photos of the car. Isn't that amazing? On top of that, someone from yours tells me on the call that they'll trust the verification company's report, not mine, even though I'm ready to provide proof, which I've even attached to this email.There's no decision maker in your company; some say it's out of their control, some say they can't tell, some say the department will tell them, etc.Because of your extremely frivolous and absurd policy, my car has not been repaired yet, and I am suffering immense mental stress.
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Acko General Insurance, an independent general insurer whose entire operations are through the digital platform, has raised $30 million in a seed round, making it one of the largest seed rounds for a start-up in India.
