I joined Acomara’s Aconcagua normal route expedition in December 2024, and it turned out to be the worst guided experience of my life. While the logistics (meals, tents, porters) were generally fine, the lead guide’s behavior and decision-making were absolutely unacceptable and caused our team to fail the summit—despite being physically ready.The guide was hostile and aggressive from day one. He regularly yelled at us for things outside of our control, made sarcastic and inappropriate comments, and treated us like a nuisance, not clients. The assistant guide, exhausted from hiking another client down to basecamp, was made to climb back up without rest and support us—completely irresponsible.The situation became dangerous when we were forced to attempt a summit from Camp 2 after barely 20 minutes of sleep, with no proper rest at Camp 3. After we reached Camp 3 in exhaustion and the burner wouldn’t work for hot water, we were blamed. The plan then shifted again: we were told we’d go back up to Camp 3 the next day, only to be told two hours later we were descending for good. None of it made sense, and no one felt safe trusting the team anymore.Even worse, after the trip I reached out to the company, hoping to give direct and constructive feedback. I was offered a meager partial refund. I accepted it in good faith—but they later claimed that by doing so I had agreed not to post any reviews. They completely dismissed the real issue: the guide’s hostile and unprofessional treatment, which put our team at risk and ruined the entire experience.This trip cost us over $8,000 each, not including add-ons and surprise charges for things we assumed were included. (They market low prices, but then charge extra for everything—read the fine print carefully.)Aconcagua is hard enough. The company guiding you should make you feel supported, respected, and safe. Acomara did the opposite. I would never use them again—and strongly recommend you look elsewhere for a truly professional expedition.
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