I would strongly caution anyone considering this company.
I booked an Aconcagua expedition with this operator at a premium price, expecting professionalism, safety, and transparency. Unfortunately, my experience fell far below what was advertised and what is acceptable for a high-altitude expedition.
From the outset, communication was poor and disorganised. Upon arrival in Argentina, basic logistics were unclear, including transfers and coordination between the company and other climbers. At no point was it made clear that the company primarily acts as a “seller” rather than having its own staff or infrastructure on the mountain, something that is not transparently disclosed on their website.
Equipment issues arose immediately. Despite clearly providing my correct boot size in advance, I was given boots several sizes too large. I raised this concern multiple times and was repeatedly told to “wear more socks” and assured they would be fine. They were not. The boots were visibly old, with worn laces that later broke, and caused instability during the climb.
On the mountain, the conduct of the assigned guide was deeply concerning. He arrived late to the initial transfer, accompanied by his girlfriend, and during the journey realised he had forgotten mandatory park permits, requiring last-minute phone calls to friends/family to resolve the situation. This alone raised serious questions about professionalism and safety standards.
Throughout the expedition, I was repeatedly pressured to move faster despite difficult conditions, deep snow, and altitude. I made clear that I wanted to continue the climb but at a safer, steadier pace. Instead, I was told early on that if I did not “keep up” I would fail the expedition. Breaks were extremely limited, I was discouraged from stopping to drink water or eat properly, and the guide frequently walked well ahead, creating additional stress rather than support.
Load-carrying arrangements were also inconsistent and unclear. The amount porters would carry changed repeatedly, sometimes with no notice, forcing climbers to unexpectedly take on additional weight. Decisions around tents and safety at high camps contradicted what is stated on the company’s own website.
After a particularly difficult carry in heavy snow, during which I fell multiple times due to conditions and ill-fitting equipment, the situation deteriorated further. Instead of addressing safety concerns calmly at base camp, I felt increasingly blamed, dismissed, and pressured. Personal medical information that I had shared privately with a doctor was later discussed without my consent, which was both inappropriate and distressing.
Ultimately, I made the decision to leave the mountain for safety reasons. Rather than support this decision professionally, the company focused almost exclusively on additional costs, offering no meaningful alternatives and showing little concern for the circumstances that led to the decision.
I paid a substantial amount for this expedition and felt upcharged repeatedly for services and equipment that were old, poorly maintained, or not delivered as promised. The overall experience left me feeling unsafe, unsupported, and deeply disappointed.
High-altitude expeditions require trust, transparency, and a strong safety culture. Based on my experience, I cannot recommend this company.
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