acorn.tv

1.4
1.4 Based on 100 reviews

Acorn TV is a subscription streaming service offering the best British TV on-demand, commercial free. Shows include favorites like Poirot, Marple, Midsomer Murders, Vera, Foyle's War, Doc Martin, Jack Irish, Agatha Raisin, The Level, and many more. Fre......

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Anna Scott
Don't Waste your Time

I am in the UK although this is showing that I am in the US for some reason. I had a free trial of Acorn TV and really enjoyed it so took out a subscription. However after a few months, it transpired that they had never been able to take a payment from my card. This seemed to be because they use Stripe and oddly have no other payment method. I remember years ago having an issue with Stripe payments but can't remember what for. Acorn's customer service people were unable to help despite trying very hard and I wasted a considerable amount of time and effort working with them on the problem. It would seem my bank's policy is against using Stripe and I do not have any other kind of card or payment method. They suggested I get the subscription through Google. I did this only to find it was an 'android only' subscription which meant it would not play through my Samsung TV. So although I really wanted an Acorn subscription, they could not sort it for me. Having said that, when I did have it, it regularly kicked me out when my Freeview box started recording a programme and there were some programmes which just froze when I tried to get into them. Customer Services assured me they had escalated my complaint to their Senior Management Team about all of these issues but nobody had the courtesy to get back to me. In the end I cancelled the subscription. My advice? Don't bother with this channel, no matter how good it looks to the outside.

1
Date of experience: Sep 08, 2022

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Business Details

  • Acorn TV is a subscription streaming service offering the best British TV on-demand, commercial free. Shows include favorites like Poirot, Marple, Midsomer Murders, Vera, Foyle's War, Doc Martin, Jack Irish, Agatha Raisin, The Level, and many more. Fre...

  • language https://acorn.tv

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