ACUGis seemed promising and certain communications were responded to/followed up really quick, but then some messages were not thoroughly heard and attended to (questions asked were not addressed), which introduced ambiguity, so they did not communicate something was needed from our end. Then when we finally figured it out after a week or two of radio silence, I thought we will have greased the communication, but when the DB migration started, I was promised to be alerted when it finished. It has been now 2 months and no response has arrived back ffrom them. I have opened 2 other tickets to get their attention and quoted the original ticket. Still no response. I am not sure how I deserve to be ignored and not communicated to. I would like some of my company's money reimbursed for deceipt, broken promises and wasted time. We are still a PAYING customer!
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