Review Time
I purchased Acuvue contacts with an ey exam. It took me a few months to fill out rebar information because my son was get it married. It was difficult to make sure I had all original copies and pictures to mail in. Then, I was denied because it was out of their rebate window. When it went to reorder, the website told me I would receive $150 rebate for 12 month supply (making them the same price as 6 month). When I went to input the information, it told me I was going to receive $50 rebate. I would have never purchased a 12 month supply. The customer service said that I would only receive $50 because I wasn’t a new wearer even though I had never received a rebate before. I’m working to return the contacts with my eye doctor. Hoping I can get my money back and will find another brand. I don’t want to work with a company that will not honor their rebates. Very disappointed!
I purchased Acuvue contacts with an ey exam. It took me a few months to fill out rebar information because my son was get it married. It was difficult to make sure I had all original copies and pictures to mail in. Then, I was denied because it was out of their rebate window. When it went to reorder, the website told me I would receive $150 rebate for 12 month supply (making them the same price as 6 month). When I went to input the information, it told me I was going to receive $50 rebate. I would have never purchased a 12 month supply. The customer service said that I would only receive $50 because I wasn’t a new wearer even though I had never received a rebate before. I’m working to return the contacts with my eye doctor. Hoping I can get my money back and will find another brand. I don’t want to work with a company that will not honor their rebates. Very disappointed!
Been wearing them for 30+ years but I've noticed a decrease in quality in terms of length that they last. Because I don't wear contacts daily, I have always worn 2-weekers. Years ago, they would only lose their shape/become dry at the end of the 2 weeks. In recent years, they begin to deteriorate at the end of just 1 week of wear. Worst of all is their rebate system that requires a photo of the boxes, a photo of the receipt AND the physical receipt. All of that hassle not even for actual money returned but a prepaid Mastercard
The rewards website is horrible. It takes forever to load and the scan doesn't work. On top of it all I got a reward sheet from my eye Dr and it says as a new wearer I woukd get an additional $100 and it did not even offer that to me. Plus after uploading everything they still want you to mail in the original receipt after you already loaded it on their website. Not a good way to get rewards. I am thinking they did that on purpose so people won't bother with the rewards!!!!!!
Freaking hate this company. They make it dang near impossible to get their rebate. I like their contacts but damn!!! This ridiculous. Emailed and no response for 2 weeks. Call and they say to email 😂 aufr? Absolutely unbelievable and anxiety attack causing, pay the extra money and save yourself by going to another company since you aren’t getting the rebate you were promised.
I’ve been wearing these contact lenses for several years now, but the quality has drastically declined in the past year. I’m not sure what they’ve changed, but they’re now extremely cloudy. I only wear them for a day or two before throwing them away, even though they’re supposed to be biweekly. They irritate my eyes so much that I’m starting to think about giving up on them. It’s a real shame because they used to be such good contact lenses.
Horrible company and contact lenses. Please do not buy as they will lure you to buy their contacts through a rebate/rewards and lie to you and not process your request when you submit it. Somehow lost my mail. Sent them a soft copy via email and they ignore my emails even after waiting 6-8 weeks as noted. Guess I will be buying via Costco going forward or trying a different brand. Horrible, please fire your customer service team or your rewards team. Implement AI, it would probably be a lot more useful.
Worst experience I've ever had...Customer service for filing the rebate was unworkable. Each time asking for a different piece of information or detail. 2 months in and ongoing. Customer service reps were extremely rude and unhelpful despite giving them an immense amount of patience. A complete wall of incompetence.
These are by far the worst contact lenses I've ever used. They fall out easily, and many seem misshapen straight out of the package. I'd estimate only 1 in 5 are actually comfortable enough to wear. I've had far better experiences with much cheaper brands. Definitely not worth the price, and I won’t be using Acuvue again.
Long story short. It's been 6 months and I have finally given up on getting my rebate. Unfortunately the eye doctor who I really like just lost a customer. I have kept them informed of this runaround and their relationship with Acuvue has tainted our relationship. They need to severe ties with Acuvue.
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Johnson and Johnson Vision Care, Inc., is the manufacturer of contact lenses, including the Acuvue brand.
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