I have been an audiobook producer with ACX, publishing over 100 titles through their platform. My account was associated with an email address that is no longer active, preventing me from accessing my account and the royalties accrued. Despite providing ACX with extensive documentation to verify my identity, including government-issued identification and bank account details linked to the original account, my requests to transfer my titles and royalties to a new account have been denied.This situation has caused significant financial hardship for my family and me, as we have been unable to access the income generated from my work. I hope that by sharing my experience, ACX will take the necessary steps to resolve this issue and improve their processes for account recovery and customer support.
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Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook.
