I trusted ACX because of their immediate connection to Amazon and Audible, thinking it would be a safe platform for authors like me. Unfortunately, I was wrong. I never imagined it would be so easy for scammers to operate on their platform.I recently encountered a scammer who openly admitted to using AI for voice narration, which is a clear violation of ACX's policies. When I reported this to ACX, I expected them to take swift action to remove this person from their platform. Instead, they did nothing. The scammer is still active on ACX, which is incredibly concerning.To make matters worse, I paid this scammer over $1,000 as a deposit, money that I am now seeking to recover through legal action. While I understand that ACX is not directly responsible for this loss, they should be doing a much better job of vetting the people they allow on their platform.Dissolving the contract with this scammer was also a ridiculously time-consuming process. ACX promised it would take up to three days, but it ended up taking five days and a phone call before any action was taken. This added unnecessary stress and delay to the process of hiring a new producer.As a result of these delays, all my paid advertising for my book's release is now inaccurate. My new producer couldn’t complete the audiobook in time, reflecting poorly on me as an author. The integrity of my book was compromised because my former producer violated ACX policies by using AI and had access to my manuscript—my intellectual property—before the book was even released.This experience has been incredibly frustrating and upsetting. ACX needs to take more responsibility and enforce stricter policies to protect authors and narrators from scams and ensure the integrity of their work. I trusted ACX, and they let me down.I gave two stars because I started with zero stars, but the encounters with their employees and support have been prompt, helpful and kind. At least their customer service is on par.
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Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook.
