The company, in particular its risk management team, considers themselves as God who could manipulate people's lives and ruin their rights at will just because they hold such a large share of the audible market. I spent more than 30 hours setting up the account, filling in forms, creating audio files complying with their stringent requirements etc., then I went on a business trip for a few days. On my return, I found my account deleted and everything is gone. Then I noticed an email to my personal addressing commanding me to respond within 24 hours regarding some proof of title thing, or else they'll terminate my account (as obviously they did). Even the Federal Government doesn't send an email demanding a 24-hour turnaround or else without a reminder of a phone call or something. And their emails were extremely arrogant in tone, giving a whiff of "We are a dominating platform so we control your life and do whatever we want" feel. I felt upset at first then I went through reviews of their team and now feel extremely lucky - apparently there are authors earning royalty just have their accounts closed like that, without explanation, and told the outstanding royalty will no longer go to them - that's like theft - glad I got out of this lousy platform at the early stage (kicked out, to be exact)
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Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook.
