Appalling. Chaotic and utterly disorganised. Instructed them to withdraw funds from an account a month ago. They "lost" the instructions, and then lost 3 emails requesting assistance. Emailed the CEO Mr Guo (he didn't bother to reply), emailed their head of operations, Paul McKenzie, including screenshots - that also produced no results. The latest is an email from someone who refused to identify themselves threatening to close my account if don't stop complaining. How's that for customer service!!?? Stay the he11 away from these people!
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