Like a lot of others I have had a lot of issues with ACX so far. Firstly their website is not laid out well and is missing a lot of key features, like instant customer service chat. Why is that not there? I wrote to customer service and asked some questions, when someone got back to me I suggested adding this feature. Then a manager responded saying thank you for the feedback and he would pass it to the 'higher ups' who knows maybe there will be improvements in the future. But here's the real problems. My narrator spent hours recording and downloading, I went back with some notes and she fixed those errors, finally we put everything in for review and here we go. "This review may take up to 30 days" Right around the 30th day we get an email saying they are denying the project because of some issues that needed fixing with the recordings and the cover art. Now when I say "we" I don't mean "We" my narrator got the email, I got nothing. She contacted me and was like, did you see this? I'll make the changes but they also say something about changing the cover art. I hadn't received anything. Regardless we both went in and fixed everything right away. She submitted it, I approved it. We get the generic email saying it'll take 30 more days. Then about a week later, I get an email very reminiscent of the first saying there are issues with certain chapters and the cover art. My narrator did not get the same. We looked into it and she said, no, the files they reference on the email are the wrong ones, they are not the new ones. She knows because she changed the file names. So we start emailing them. We are getting no where. Customer service says they can't help us because they are not the QA people. We say, get us in contact with the QA team then, they say they can't do that. So now what? We wait for another who knows how long with no explanations or help. Its clear that the different departments in this company don't talk to each other and there's no tracking system, so they're sending multiple emails to different people from different people and missing details. No wonder things take so long!! Ridiculous. I'm just crossing my fingers that somehow the rest goes okay but I highly doubt it.
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Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook.
