I've published a large number of books with ACX, so I have some basis to measure their performance. My latest book sat for 75 days "pending audio review". I wrote six times asking them to please approve it. Each time, I received a canned email response saying it might take 30 business days to approve audiobooks. I tried calling, but ACX now just plays a prerecorded message before hanging up on you. Finally, a few days ago, I received an email written in broken English that read "perhaps they contact in days with regard to issue." After reading the email, I sat scratching my head, not only confused about the poorly worded message but also about any kind of issue the audiobook might have. As I said, I have completed many audiobooks, and all have passed without a hitch. Finally, yesterday, it was revealed that they wanted an additional word added to the introduction. No other book had ever required such an addition, so it made no sense. Even so, I quickly re-recorded the introduction and resubmitted the book. My blind compliance appears to have loosened up the jammed wheel, because now I see the book is "heading to retail." Of course, I'm very relieved that the book is finally out of the "pending audio review" quicksand, but honestly, I feel that ACX failed me this time around. I've bumped the rating up to 2 stars for the quick turnaround after the word addition, but the whole experience was dreadfully slow and unnecessarily painful. I can only hope that ACX's customer service will improve by the time my next audiobook is ready to go to market.
Claim your business profile now and gain access to all features and respond to customer reviews.
Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook.
