God this has been hellish working (with? they were rarely there to help) these people. The closest experience I've had to ACX in terms of customer service and functionality was when I flew out of a government-run airport in the developing world. It's taken years for me to get this audio project completed. Good luck getting cover art accepted. And your narrator paid. Things that should be done with one click take months of pain and stress. And customer service barely reads their emails and replies with things that make it clear they don't know what they're doing. At the end of the day, leadership is responsible for this monstrosity. But where else to go? Findaway Voices is an alternative but I can't say whether they would have been any better. Honestly just doing it on your own and putting it on your own website with no producer cut is what I would recommend and I probably will go that route if I ever do this again but ACX has made me not even want to bother as a longtime author.
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Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook.
