This service no longer accepts phone inquiries, opting instead for chat handlers who seem more focused on avoiding assistance than helping customers. My trust in these chat representatives acting in the customers' best interests has been completely misplaced. There is no established complaint procedure, as one individual has never acknowledged my concerns. They refuse to escalate issues to more senior authorities. Despite reaching out to their directors, I have yet to receive any acknowledgment or action, as they prefer to hide behind the chat handlers. If you encounter difficulties with this service, you may feel completely overwhelmed.
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Adexa Direct - a leading supplier of catering & kitchen equipment in the UK offering the largets range, free shipping and unbeatable prices.
