I am writing this review on behalf of my father, who purchased a sofa, reclining chair, and reclining bed from your company three years ago. Unfortunately, his recent experiences have been quite disappointing and have prompted me to share our concerns.A few weeks ago, we noticed that the screws underneath the reclining chair started coming loose. My father reached out to customer service and was quoted £198 just for someone to come take a look at it, with additional charges for any necessary repairs. Naturally, he declined this offer, finding it unreasonable.More recently, the remote control for the reclining chair stopped functioning. We thought perhaps you would be able to help with this matter, but we were met with another £198 call-out fee followed by £50 for every 15 minutes spent on the repair, plus the cost of any parts needed. This pricing structure seems excessively high, especially for items that are supposed to be durable and reliable.To add insult to injury, later that same day, my father received a call from your team asking if my would like to purchase a new chair. This felt particularly frustrating considering the lack of support in resolving the existing issues with his current chair. It is disheartening to see that customer service appears to prioritize sales over genuine assistance.Overall, my father has found your customer service to be appalling, lacking any willingness to help resolve our problems and instead focusing only on extracting more money from him. I hope that this feedback will be taken seriously and that improvements can be made in how you handle customer issues considering most of the people purchasing your products are elderly or disabled and deserve more respect.Thank you for your attention to this matter.Daughter of John WatsonWith regards to your comments, my father was never offered extended warranty, the lady on the phone quoted £50 every 15 mins not £25, For what it was going to cost for you to come out he might aswell buy a new chair, not from you obviously due to your lack of empathy future purchases will be from a different supplier
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At Adjustamatic, we have been proudly manufacturing high-quality adjustable beds and riser recliner chairs in the UK for over 60 years. With a commitment to craftsmanship and innovation, we hand-make each product in our UK-based factory using only the finest materials to ensure superior comfort, durability, and support.
What truly sets us apart is our exclusive NHC Cyclo-Therapy® technology; a medically proven system that helps ease aches and pains, improve circulation, and promote relaxation. This unique feature can be built into our adjustable beds and riser recliner chairs, providing therapeutic benefits that can enhance overall well-being.
Being a UK manufacturer allows us to maintain exceptional quality control while offering a bespoke service to tailor products to individual needs, whether it’s sizing, fabric choices, or additional comfort features. Our mission is to help people live more comfortably and independently with products designed to support mobility, relieve discomfort, and improve sleep quality.
With six decades of experience and a strong reputation for excellence, Adjustamatic remains a trusted name in the industry, delivering British craftsmanship, innovative technology, and outstanding customer care. Experience the ultimate in comfort and support with Adjustamatic’s range of adjustable beds and riser recliner chairs. Find out more on our website.See more
