The support system for hosts and hoteliers is utterly incompetent. I was misinformed over the phone about their procedures, which resulted in a guest leaving a one-star review despite never staying and being abusive. The support team dragged the process out for months, with constant transfers to different representatives. I’ve even contacted higher management multiple times. A year later, I gave them another chance to rectify the situation, but they misled me again. Avoid this platform as a host or hotelier; it’s an unworkable system.
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