As a hotel manager, the customer service for hosts is completely unacceptable. This platform prioritizes guests over hosts, making daily usage a nightmare. Even with a non-refundable policy, guests can still request refunds. This leads to last-minute cancellations and blackmail attempts. Worst of all, no-show guests are allowed to leave reviews, which misrepresents the actual guest experience and damages the host’s reputation. The platform is only focused on collecting commissions without any regard for hosts. Additionally, the customer service is dreadful—never providing solutions when needed. They simply take the commission and end their involvement there.
Claim your business profile now and gain access to all features and respond to customer reviews.
Big savings on hotels in 120,000 destinations worldwide. Browse hotel reviews and find the guaranteed best price on hotels for all budgets.