Absolutely hopeless. The entire short-term rental setup is poorly designed. Customer service agents consistently provide conflicting information, and it’s clear many don’t fully understand the platform themselves. Every interaction results in a different answer, which creates confusion and wastes time.
Booking.com urgently needs to improve its backend systems and internal processes for listing and managing properties. Compared to this experience, Airbnb is significantly more reliable and far better built for hosts.
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