It was a 5-star experience two years ago, but now it's down to 1. Tomorrow, I will definitely close my account after being a loyal customer for 5 years. The customer service has become dishonest, playing games with customers using unfair rules. If you earn cash over a month, they might not pay you next month and claim you’re blocked from promotions. I waited two days for a response about why I didn’t receive my rewards, only to be told I wasn’t eligible this month. Throughout the month, I made deposits totaling £886, and everything seemed fine—1 pound equals 20 points—but they now claim it's impossible to have any points. It’s quite amusing. I used to enjoy this casino, but it's become disappointing.
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