After their reply to my review, we tried again to contact their support team to clarify the situation. Unfortunately, the experience became even worse .
Our support ticket was automatically closed without a proper resolution, and we have not received any meaningful response for more than 15 hours. For a company that claims to value long-term partners, this level of support is very disappointing.
We have worked with this platform for more than 10 years as both a publisher and advertiser, so this sudden change in policy and the lack of proper support seriously reduces our trust in the platform.
I recommend other publishers review the current payout policies and compare previous versions using web archives. From what we can see, there are no major changes—mostly wording updates like replacing “Direct Link” with “Smart Link.”
If other long-term publishers have had similar experiences recently, it would be helpful to hear about them ceo 2m|is to think about other solutions.
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