My contract was up3 years ago. In September of last year I called to cancel because we didn’t want it any longer. The woman I spoke with was a real high pressure pain. She said she would give us the service for a year at a reduced rate of $19.99. Today after just 6 months in they doubled the rate. I called and the most unhelpful PIA rep said we verbally agreed to 6 months of 19.99 and then the increased rate. We did no such thing. Then I told I wanted it cancelled and he said he can’t do that. He refused to let me speak with anyone else. I filed a BBB complaint and will continue to file. This is ridiculous. I started a chat on their site requesting to speak with someone, they made me an appointment for a week out!!!
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ADT is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to more than six million customers, and employs approximately 16,000 people at 200 locations. More information is available at www.adt.comSee more