I canceled my service on November 12th through a phone call when I moved. I received confirmation of the cancellation, and multiple representatives even contacted me to attempt to initiate service at my new address. However, instead of processing the cancellation, the company continued to bill and deduct auto-payments for a service at a residence I no longer occupied. It was only when I reviewed my credit card statements that I discovered they had taken payments for two months for a service that was no longer in use. There was no internet connection, and when it was terminated, the company did not reach out to investigate; they simply kept withdrawing my money. I spent over an hour on the phone trying to cancel my service again on January 6. It took two calls and six representatives an hour and fifteen minutes to finally resolve my issue, despite being a customer for seven years. I strongly advise against starting service with this company. Seek out a local security provider that will offer comparable services and actually respond to your inquiries. I cannot recommend this company at all.
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ADT is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to more than six million customers, and employs approximately 16,000 people at 200 locations. More information is available at www.adt.comSee more