We have been with ADT since April of last year, we think ADT’s security system is really good and very robust, they offer an array of features that really make you feel safe. They even were able to catch a gas leak and alert us in time before it got worse. The firefighters immediately showed up at our house and resolved the issue. However, we don’t really appreciate that we weren’t able to bring our old system to our new home, we had paid over $2000 in full for the equipment but upon moving, they only gave me a $600 credit toward equipment, which doesn’t really make sense especially since I paid 2000 shouldn’t the credit be 2000? Anyway, we were dead set on leaving ADT for this reason, we felt like they were taking advantage of us as customers. However, when we called, we were being charged over $1000 to be able to cancel our three-year contract and they were locking us into another three-year contract upon moving into a new house. We ended up forcibly having to stay with them for this reason and we were dead set on leaving after the three-year contract due to how scummy the deal was seeming. When our Tech, Carter from the Durham area showed up, I will honestly say he flipped our opinion the other way, even though we were still upset about the pricing, Carter made us feel really good about staying with ADT and he has even convinced us to remain with ADT even after the contract expires and renew. Carter was incredibly knowledgeable in security systems and he even gave us tips on what he personally does for his security system as well, which we found to be very helpful and ended up taking his advice. Carter was also able to notice that we were being charged more for a service. We were not receiving which was cameras, we only have sensors so we shouldn’t have been on the service with the cameras and he was able to correct that on the spot.We really appreciate the service that Carter offered and we believe he is an asset to your team, especially because he literally convinced us to like ADT again. Carter is awesome!
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ADT is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to more than six million customers, and employs approximately 16,000 people at 200 locations. More information is available at www.adt.comSee more
