If I could give zero stars, I would. This company portrays themselves as a company that looks out for its customers and care cares about their safety and security. But what they truly believe in and care about is profits.
I experienced an out of my control situation where my Internet reset itself to default settings. This caused all of my cameras to disconnect from my Internet.
The only way to fix it was to do it myself under the supervision of an ADT Tech or to pay to have someone come out and fix it. When I attempted to fix it myself they continued to run into issues with the tools that I had to use to the point where they needed me to completely unscrew the cameras from live wires. When I said that this was something I did not want to do. They advised me that they could send someone out. To have a tech come out is over $180 for 30 minutes and an additional $40 for every 15 minutes after that. This is basic robbery on top of the monthly fees that we pay. We also pay an arm and a leg just to get repairs done on equipment that they guarantee will work.
I completely understand why everyone has switched to Ring. And I would never again use or ever recommend ADT to anybody I know.
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ADT is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to more than six million customers, and employs approximately 16,000 people at 200 locations. More information is available at www.adt.comSee more